The Best Delighted Alternative for Your CX Team
Businesses around the world are choosing Affiniv as their Delighted replacement. Get all the core features — plus better AI analytics, more distribution channels, and ~50% lower cost.
Free migration support · No credit card required · 14-day trial
Why businesses are switching from Delighted to Affiniv
Affiniv is built to do everything Delighted did — and more.
Easy to use — no technical team needed
Affiniv is a no-code DIY tool built for non-technical CX and marketing teams. Set up your first survey in under 10 minutes.
Better reporting and segmentation
Customizable dashboards with segment-wise analytics — NPS by product, channel, or cohort. Not just overall scores.
AI-powered insights
AI-generated sentiment analysis, feedback summaries, and automatic alerts when sentiment shifts — all out of the box.
Survey ~12x more customers at the same price
Affiniv's Advanced plan covers 3,000 responses/month at a fraction of Delighted's equivalent cost.
Seamless migration, zero downtime
Our dedicated team handles data migration and system integrations with zero downtime and no data loss.
More distribution channels
Reach customers via email, SMS, WhatsApp, web embeds, and in-app triggers — not just email surveys.
Affiniv vs Delighted — feature comparison
| Feature | Affiniv | Delighted |
|---|---|---|
| Multiple distribution channels | Email, SMS, WhatsApp, web embeds | Email & web only |
| Unlimited survey questions | ||
| Dashboard customization | Highly customizable | No customization |
| AI sentiment analysis | Trend analysis only | |
| Loop closure from dashboard | Limited | |
| Transparent pricing | ||
| Free plan available | ||
| Dedicated success champion |
Switch from Delighted in 3 easy steps
Most customers are fully migrated in under a week.
Create your account
30-second signup. No credit card required. Your workspace is ready immediately.
Set up your surveys
Import your existing NPS, CSAT, or CES surveys. Our team helps migrate your data.
Get AI-powered insights
Real-time dashboard with AI summaries, sentiment analysis, and automated follow-ups.
Don't wait for Delighted to shut down
Start your free trial today. Migrate before June 2026 — with our full support.
Start Free TrialFrequently Asked Questions
- Yes — Delighted was acquired by Qualtrics and is being sunset in June 2026. Existing customers need to find an alternative before that date.
- Affiniv's dedicated team handles the full migration — including data export, contact import, and survey recreation. Most customers are fully migrated in under a week with zero downtime.
- Yes — Affiniv supports NPS, CSAT, CES, and custom surveys. You also get additional survey types Delighted didn't support, plus unlimited questions on all plans.
- Affiniv customers can survey ~12x more respondents at the same price point. The Advanced plan ($199/month) covers 3,000 responses — far more affordable than Delighted's equivalent tier.
- Yes, and more. Affiniv supports email, SMS, WhatsApp, web embeds, in-app triggers, and shareable links — covering everything Delighted did, plus channels it didn't.
Is Delighted really being shut down?
How hard is it to migrate from Delighted to Affiniv?
Does Affiniv support the same survey types as Delighted?
How does Affiniv pricing compare to Delighted?
Can I keep the same survey distribution channels?
Switch to Affiniv before June 2026
Free migration support · 14-day fully-featured trial · No credit card required