Turn NPS into Retention
Collect customer feedback through multiple channels. Then turn it into actionable insights for your team. Use the real-time dashboard and AI-powered sentiment analysis to retain customers with clarity, not guesswork.
No credit card required · Free up to 25 responses
Trusted by 500+ teams who care about Customer Experience
All-In-One NPS Software
Collect Customer Feedback at Every Touchpoint
Send NPS surveys via Email, SMS, WhatsApp, Web Embeds, In-App Pop-ups, and Kiosks for maximum reach. Automate survey triggers based on customer actions so the right survey goes at the right moment.
Prevent Churn with AI-Driven Actionable Insights
Use the real-time dashboard to get NPS scores, segment-wise splits, and AI-powered summaries from thousands of responses. Request custom reports for deeper analysis. Stop guessing — start acting.
Make Customers Feel Valued Through Timely Actions
Close the loop automatically. Create tickets in your CRM for detractors, request social reviews from promoters, and push voice-of-customer data to your whole team — all from one place.
Automate the Entire NPS Loop with No-Code Integrations
Connect Affiniv to your existing tools to automate every step — from survey triggers to real-time Slack alerts to post-response workflows. 25+ integrations, zero coding required.
Experience it yourself in 10 minutes
No credit card required · Free up to 25 responses
Why Choose Affiniv?
Super Easy to Set Up and Use
Set up the full NPS loop in minutes. From survey creation to integrations, every step is intuitive and requires no coding.
Surveys in Your Brand Theme
Create beautiful NPS surveys that align with your brand. Send email surveys from your own business domain for higher trust.
Maximum Response Rates
Embed NPS in the email body, use multiple distribution channels, and send smart reminders to maximise responses.
Actionable Insights with AI
Uncover key customer insights with an AI-powered analytics dashboard — sentiment analysis, trend alerts, and powerful segmentation.
Faster Issue Resolution
Take timely action with automated ticketing, leading to faster resolutions and customers who feel genuinely heard.
Enterprise Features, Startup Pricing
Built for businesses of all sizes. Affiniv does all the heavy lifting without burning a hole in your budget.
Trusted by Leaders Who Care About Customer Experience
"With Affiniv, it was a breeze to get our key metrics like NPS, CSAT. No coding, nothing complex. The support and constant feature updates are amazing!"
Swapnil
Head of Customer Success
Indifi
"Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers."
Chinmay
VP Sales and Operations
TalentRecruit Software
"We tried Google Forms, Typeform, and ActivCampaign. With Affiniv it's one tool and all feedback in one place."
Leo Paul
VP Engineering
Capricoast & HomeLane
"Good tool to keep track of user feedback. A number of our feature ideas came from customer feedback. Bonus is the G2 reviews automation and AI trend alerts."
Rick
Customer Experience Consultant
MailerPlex Software
Ready to stop customer churn?
Free up to 25 responses · 14-day fully-featured trial · No credit card required