Terms of Service

1. Affiniv Services

Affiniv provides a customer feedback management platform, including account setup, professional services, and related tools. Free trials and free-tier services are subject to a 90-day data retention limit upon expiry or termination.

2. Fees and Payment

Subscriptions renew automatically unless cancelled before the renewal date. Fees are non-refundable except as required by law. Disputed charges must be raised within 14 days of the invoice date.

3. Customer Responsibilities

You retain ownership of all content you upload or collect through the platform. By using the service you grant Affiniv a limited license to process your content solely to deliver the service. You are responsible for ensuring your content complies with applicable copyright and privacy laws. Affiniv reserves the right to remove or refuse content that violates these terms.

4. Affiniv Intellectual Property

All software, materials, and documentation remain the exclusive property of Affiniv. You receive a limited, revocable, non-exclusive license to use the platform. You may not reverse-engineer, copy, frame, data-mine, or use the service for any unlicensed commercial purpose.

5. Electronic Communications

By creating an account you consent to receive communications from Affiniv via email, SMS, and in-app messages. Standard carrier charges may apply for SMS messages.

6. Feedback

Any feedback, suggestions, or ideas you submit about the service become the exclusive property of Affiniv and may be used without restriction or compensation.

7. Trademarks

Affiniv's name, logo, and related marks are protected trademarks. Unauthorized use is prohibited.

8. Compliance with Laws

You agree to use the service only for lawful purposes and in compliance with all applicable laws and regulations. Unlawful, harmful, or objectionable content is prohibited.

9. Confidential Information

Each party agrees to protect the other's confidential information with reasonable care. Confidential information may be disclosed if required by law, subject to advance notice where permitted.

10. Representations and Warranties

Each party represents that it has authority to enter into this agreement and will comply with applicable laws. You warrant that your content does not infringe third-party rights and is free of malware.

11. Term and Termination

Affiniv may terminate for certain material breaches immediately, or with 5 days' notice for other material breaches. Either party may terminate for convenience with 10 days' notice. Upon termination, access to the service will cease and data will be deleted after the applicable retention period.

12. Channel Partners

Where you access the service through a channel partner, these terms govern your relationship with Affiniv except where explicitly superseded by a separate agreement.

13. Indemnification

You agree to indemnify Affiniv against claims arising from your content or your violation of these terms. Affiniv will indemnify you against third-party claims that the service infringes U.S. intellectual property rights.

14. Disclaimers

The service is provided "AS IS" without warranties of any kind, express or implied. Affiniv does not warrant uninterrupted availability, specific uptime, or fitness for a particular purpose.

15. Limitation of Liability

In no event will either party be liable for indirect, consequential, special, or punitive damages. Affiniv's total liability is capped at the fees you paid in the 12 months preceding the claim. All claims must be brought within one year of the event giving rise to the claim.

16. Miscellaneous

Affiniv may update these terms with 30 days' notice. You may not transfer your account or rights under this agreement without Affiniv's consent. Affiniv may reference your company name and logo in marketing materials. These terms constitute the entire agreement between you and Affiniv regarding the service.

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Questions about these terms? Contact us at support@affiniv.com.