Medallia vs Affiniv
Looking for a Medallia alternative for SMBs?
Medallia is an enterprise experience management platform best suited for large organizations. Affiniv is a customer feedback platform built for SMBs — simple to deploy, powerful to use.
Free up to 25 responses · No credit card required
Feature comparison
| Feature | Affiniv | Medallia |
|---|---|---|
| NPS, CSAT & CES surveys | ||
| Multi-channel distribution (Email, SMS, WhatsApp, web) | ||
| Auto-reminders (20–50% response boost) | ||
| AI-powered analytics & feedback summaries | ||
| Free plan available | ||
| Transparent pricing | ||
| Setup in under 10 minutes | ||
| Dedicated success champion |
Why teams choose Affiniv over Medallia
SMB-friendly setup and pricing
Medallia requires complex implementation and enterprise budgets. Affiniv is live in 10 minutes starting at $25/month.
Real-time AI insights, no data team needed
Affiniv's AI dashboard delivers summaries and trend alerts out of the box — no analysts required.
Multi-channel collection built in
Email, SMS, WhatsApp, and web embeds are included in every plan — not add-ons.
Best-in-class support for all customers
Medallia enterprise support doesn't scale to SMBs. Every Affiniv account gets a dedicated success champion.
Pricing comparison
Affiniv
Transparent pricing from $25/month. Free plan up to 25 responses/month.
Medallia
Complex, confusing pricing based on "Experience Data Records." Expensive for SMBs.
Ready to switch from Medallia?
Set up your first survey in under 10 minutes. Free plan available — no credit card required.
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