Measure CSAT Score in Minutes
Create CSAT surveys quickly and embed them on your website or app, or distribute via email, SMS, and WhatsApp. Auto-calculated scores, AI-powered insights, and built-in loop-closing — no coding required.
No credit card required · Free up to 25 responses
Trusted by 500+ teams who care about Customer Experience
Everything You Need to Measure and Improve CSAT
Create a CSAT Survey for Any Customer Touchpoint
Build surveys using numeric, star, or smiley scales with follow-up questions for detailed feedback. Cover every moment in the customer journey — post-purchase, post-support, onboarding, and more.
Send CSAT Surveys via Email, SMS, WhatsApp and Web
Distribute surveys through email (with the scale embedded directly in the body), SMS, WhatsApp, website embeds, and in-app popups. Personalise with customer name, order number, and more.
Auto-Calculated CSAT Scores with Real-Time Responses
Affiniv auto-calculates CSAT scores the moment responses come in. Track score trends, benchmark against your industry, and segment by customer properties — product, city, agent, and more.
Close the Loop — Turn Unhappy Customers into Fans
Auto-request reviews from satisfied customers on Google, Yelp, G2, and Facebook. Route dissatisfied feedback to Zendesk, HubSpot, or Salesforce for timely action. Share insights across your whole org.
Experience it yourself in 10 minutes
No credit card required · Free up to 25 responses
Why Choose Affiniv?
Simple to Set Up — No Coding Needed
Affiniv is built to be simple and no-code. Go from zero to a live CSAT survey in minutes, with no developer help required.
Get Great Response Rates
Multi-channel distribution — email, SMS, WhatsApp, web — combined with smart reminders maximises responses without survey fatigue.
Create Surveys Your Customers Love
Build professional, branded surveys in minutes. Customise with your logo, colours, and brand theme — surveys that feel like yours.
AI-Powered Analytics Dashboard
Slice, filter, and segment data without switching tools. Discover patterns and insights that drive real improvements.
Powerful, Yet Affordable
Does all the heavy lifting without burning a hole in your budget. That's why teams switch to Affiniv from larger, pricier tools.
Trusted by Leaders Who Care About Customer Experience
"With Affiniv, it was a breeze to get our key metrics like NPS, CSAT. No coding, nothing complex. The support and constant feature updates are amazing!"
Swapnil
Head of Customer Success
Indifi
"Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers."
Chinmay
VP Sales and Operations
TalentRecruit Software
"We tried Google Forms, Typeform, and ActivCampaign. With Affiniv it's one tool and all feedback in one place."
Leo Paul
VP Engineering
Capricoast & HomeLane
"Good tool to keep track of user feedback. A number of our feature ideas came from customer feedback. Bonus is the G2 reviews automation and AI trend alerts."
Rick
Customer Experience Consultant
MailerPlex Software
Start measuring customer satisfaction for free
Free up to 25 responses · 14-day fully-featured trial · No credit card required · Cancel anytime